Terms & Conditions

Last updated: 10/11/2026

Compliant with: IT Act, 2000; Consumer Protection (E-Commerce) Rules, 2020; IT (Intermediary Guidelines) Rules, 2021; Digital Personal Data Protection Act, 2023.

Welcome to https://wellgrownoutlet.com, owned and operated by WELLGROWN TECHINNOVATION PRIVATE LIMITED (“Company”, “we”, “our”, “us”). By accessing or using this Platform you agree to these Terms & Conditions.

1. Introduction

Use of this Platform constitutes a valid electronic contract under Section 10A of the Information Technology Act, 2000.

2. Applicable Laws

• Information Technology Act, 2000
• Consumer Protection Act, 2019 and E-Commerce Rules, 2020
• Indian Contract Act, 1872
• Digital Personal Data Protection Act, 2023

3. Eligibility

You must be 18 years or older, or use the Platform under the supervision of a parent or guardian.

4. Your Responsibilities

Provide accurate name, phone number and address details. Orders with incorrect details may be delayed or cancelled.

5. Product Information

• We try to show products as accurately as possible. Colours may vary slightly due to lighting and screen settings.
• Size variation of ±1–2 inches is normal for garments.
• Stock availability may change without notice.

6. Pricing & Payments

• All prices are in Indian Rupees (INR) and inclusive of GST where applicable.
• Delivery is free on every order.
• You need an account (email and password) to place an order. Please keep your password confidential; you are responsible for orders placed from your account.
• We accept payment by UPI. Online UPI payment on the website is coming soon; until then we send a UPI payment link on WhatsApp after you place the order. Orders are dispatched only after payment is received. Unpaid orders may be cancelled after 48 hours.
• Cash on Delivery is not available.
• If online payment is offered, it is processed only through an authorised payment partner. Card, UPI and bank details are never collected or stored by us.

7. Order Acceptance & Cancellation

Placing an order is an offer to buy. We may confirm the order by call or WhatsApp. We reserve the right to accept or cancel orders due to stock unavailability, pricing errors, unserviceable PIN codes, unverifiable details or suspected fraud. Fake or abusive orders may lead to blocking of the account or phone number.

8. Shipping & Delivery

Delivery timelines are estimates and may vary due to logistics, weather or other factors. See our Shipping Policy.

9. Returns, Replacement & Refunds

Governed by our Return & Replacement Policy and Refund & Cancellation Policy.

10. User Obligations

You agree not to misuse the Platform, place fake orders, attempt unauthorised access, or use the Platform for any unlawful purpose.

11. Intellectual Property

The WellGrown Outlet name, logo, and website content are protected under Indian copyright and trademark laws and may not be used without our written permission.

12. Third-Party Services

We are not responsible for failures of third-party services such as courier, payment or messaging providers, though we will help you resolve any issue.

13. Limitation of Liability

Our liability for any claim relating to an order is limited to the value of that order.

14. Indemnity

You agree to indemnify the Company against claims arising from your misuse of the Platform or violation of these Terms.

15. Data Protection

Your personal data is handled as per our Privacy Policy.

16. Force Majeure

We are not liable for delays or failures caused by events beyond our control, including natural disasters, strikes, technical failures or government actions.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Disputes are subject to the jurisdiction of courts at Bengaluru, Karnataka.

18. Amendments

We may update these Terms at any time. Continued use of the Platform means acceptance.

19. Grievance Officer

20. Contact Details

GSTIN: 29AAECW2516L1Z0 · CIN: U62090KA2025PTC208802